Delivery & Returns
We are extremely mindful that families often don't have much time when organising a funeral, so it is our passion and our priority to ensure that your order reaches you as quickly as possible and in perfect condition.
Our shipping rates start from just £2.99. Orders over £50 qualify for FREE Standard delivery (2-3 working days).
UK orders are shipped by Royal Mail Business Post. Orders placed before 3pm are dispatched the same working day from Monday to Friday (excluding bank holidays). Orders placed after 3pm will be dispatched the next working day.
Standard Delivery is 2nd class which takes 2-3 working days and Express Delivery is 1st class which is 1-2 working days. We also offer a Royal Mail Special Delivery Guaranteed Next Day by 1pm option for urgent orders.
We currently deliver to Europe and the USA. Shipping is via DHL Express which is a fully tracked courier service with a signature on delivery. You will receive a tracking code so you can track your order online. If you live outside these areas, please contact us and we will provide a quote for delivery to your country.
(2-3 working days)
We hope that you will be delighted with your purchase. If for any reason you are not completely satisfied with your order, please contact us on firstname.lastname@example.org and we will do our utmost to put things right.
If you would like to return an item, we offer a no quibble refund or exchange policy. Simply return the item to us within 14 days of purchase in its original unused condition and we will be happy to offer an exchange or refund. Return postage is paid by the customer unless an item is damaged or faulty, and we strongly recommend using a tracked postal service when you send the goods back to us.