Delivery & Returns
We are extremely mindful that families often don't have much time when organising a funeral, so it is our passion and our priority to ensure that your order reaches you as quickly as possible and in perfect condition.
Coronavirus Update: We are currently dispatching all orders as usual (same day if ordered by 3pm Mon-Fri). However, Royal Mail are experiencing delays to deliveries in some areas due to Covid. Therefore, if your order is time sensitive we recommend selecting the DPD Next Working Day courier option for UK orders, and the DHL Express courier option for international orders, as these are the fastest delivery services that we offer.
UK DELIVERY
Our shipping rates start from £4.99. Orders over £50 qualify for FREE Standard delivery (2-5 working days).
Fast Same Day Dispatch Orders placed before 3pm are dispatched the same working day from Monday to Friday (excluding bank holidays). Orders placed after 3pm will be dispatched the next working day.
| Order Value |
STANDARD Royal Mail 2nd Class (2-5 working days) |
EXPRESS Royal Mail 1st Class (1-2 working days) |
DPD Next Working Day (Order Cut-off 3pm Mon-Fri) |
| Under £50 | £4.99 | £5.99 | £6.99 |
| Over £50 | FREE | £5.99 | £6.99 |
INTERNATIONAL DELIVERY
We deliver to the USA, Canada, Australia and New Zealand. We offer a choice of Royal Mail Standard International Tracked Post or a faster DHL Express Courier service, for more time sensitive orders.
EU Delivery We no longer ship to Ireland or other EU countries from this website. However, you can still order our products from our Etsy store for delivery to Ireland and the EU. From 1st July 2021, Etsy will collect VAT at your country's local rate at the checkout, so you won't have to pay the VAT to the carrier when the parcel is delivered, as was the case up until 1st July. Please click here to visit our Etsy store.
|
Royal Mail Standard International Tracked Post |
DHL Express Courier Tracked & Signed |
|
| USA |
£12.99 7-14 working days |
£19.99 2-3 working days |
| Canada |
£14.99 7-14 working days |
£23.99 2-3 working days |
| Australia / NZ |
£15.99 7-14 working days |
£29.99 2-5 working days |
RETURNS & EXCHANGES
We hope that you will be delighted with your purchase. If for any reason you are not completely satisfied with your order, please contact us on hello@angelanddove.com and we will do our utmost to put things right.
If you would like to return an item, we offer a no fuss returns policy. Simply return the unused item to us within 30 days of purchase and we will refund or exchange it as you wish. Return postage is paid by the customer unless an item is damaged or faulty, and we strongly recommend using a tracked postal service when you send the goods back to us.
Our Returns address is:
Angel & Dove, Unit 6 Oriel Court, 106 The Green, Twickenham TW2 5AG