Delivery & Returns
We are extremely mindful that families often don't have much time when organising a funeral, so it is our passion and our priority to ensure that your order reaches you as quickly as possible and in perfect condition.
Coronavirus Update: We are currently dispatching all orders as usual (same day dispatch if ordered by 3pm). However, Royal Mail are experiencing delays to deliveries in some areas due to Covid. Therefore, if your order is time sensitive we strongly recommend selecting the DPD Next Working Day courier option for UK orders, and the DHL Express courier option for international orders, as these are the fastest delivery services that we offer.
UK DELIVERY
Our shipping rates start from £3.99. Orders over £50 qualify for FREE Standard delivery (2-3 working days).
Fast Same Day Dispatch Orders placed before 3pm are dispatched the same working day from Monday to Friday (excluding bank holidays). Orders placed after 3pm will be dispatched the next working day.
| Order Value |
Royal Mail 2nd Class (2-5 working days) |
Royal Mail 1st Class (1-2 working days) |
DPD Next Working Day (Order Cut-off 3pm Mon-Fri) |
| Under £50 | £3.99 | £4.99 | £6.99 |
| Over £50 | FREE | £4.99 | £6.99 |
INTERNATIONAL DELIVERY
We deliver to Ireland, Europe, USA, Canada, Australia and New Zealand. We offer a choice of Royal Mail Standard International Tracked Post or a faster DHL Express Courier service, for more time sensitive orders.
|
Standard International Tracked Post |
DHL Express Courier Tracked & Signed |
|
| Ireland |
£10.99 3-5 working days |
£14.99 1-2 working days |
IMPORTANT Brexit Update for EU Customers: As the UK has now left the EU, please note that duty / VAT will be payable on orders delivered from the UK to the EU (including Ireland). We do not charge UK VAT on international orders, so if you are in the EU the VAT at your country's local rate will be collected by the carrier before the order can be delivered, so please bear this in mind if ordering a gift to be sent directly to the recipient.
|
Standard International Tracked Post |
DHL Express Courier Tracked & Signed |
|
| Europe |
£11.99 5-10 working days |
£16.99 1-2 working days |
| USA |
£12.99 7-14 working days |
£18.99 2-3 working days |
| Canada |
£14.99 7-14 working days |
£23.99 2-3 working days |
| Australia / NZ |
£14.99 7-14 working days |
£24.99 2-5 working days |
RETURNS
We hope that you will be delighted with your purchase. If for any reason you are not completely satisfied with your order, please contact us on hello@angelanddove.com and we will do our utmost to put things right.
If you would like to return an item, we offer a no quibble refund or exchange policy. Simply return the item to us within 14 days of purchase in its original unused condition and we will be happy to offer an exchange or refund. Return postage is paid by the customer unless an item is damaged or faulty, and we strongly recommend using a tracked postal service when you send the goods back to us.